Privacy policy

Effective November 13, 2026

This site shows Second Shift, an AI front desk for home-service businesses, to businesses and the marketing agencies that work with them, and hosts the demos we build. HubNX, Inc. (Hub Nexus) of Bellevue, Washington, runs it. This page says what we collect here, why, who else handles it and for how long.

What we collect, and why

• In a demo: the questions typed into its chat or text box, the assistant's answers and when they happened, and that the page was viewed. We use them to answer, to limit how many answers a demo gives each day, and to tell the agency that asked for the demo how often it was viewed and how many questions were asked.
• Not collected: names and phone numbers typed into a demo's booking or text forms stay in your browser. A demo never sends them anywhere, and never texts or calls anyone.
• When your business starts its free month: the name and email typed on the start form, and when you agreed to the terms for businesses. We use them to send your link and your leads, and to keep a record of what you agreed to.
• When we write to your business: its name, its website and the email address the site shows, to offer it Second Shift. Reply "stop" and we never write again.
• Email you send us, to answer it.
• Technical records of requests and errors, kept by our host for 3 months to keep the site running and secure.

Who else handles it

• Anthropic writes the demo assistant's answers. It receives the conversation and, under its commercial terms, doesn't use it to train its models.
• Amazon Web Services hosts this site and stores its data in the United States (Oregon).
• Google Workspace carries the email we send and receive.
• Google Fonts serves the typeface on this site's own pages, not the demos, so Google sees your device's internet (IP) address when it loads.
• YouTube plays our product video, where a page shows it, in its privacy-enhanced mode, which sets no cookies until you press play.

We don't sell or rent personal information, and we don't use it for advertising.

Cookies and tracking

No cookies, ads or tracking across other sites. We count how many times each of this site's own pages is viewed each day, with nothing about who viewed it: no address, device or cookie. A demo remembers in your browser that you've seen its welcome note. Because nothing tracks you, a Do Not Track signal changes nothing.

How long we keep it

• Demo questions, answers and views: deleted automatically 12 months after they happen, or sooner if you ask.
• Email: while we're corresponding with you, then as long as our business records require.
• A business's start details: while it uses Second Shift, then as long as our business records require.
• Businesses we've written to: while we may write again. Once a business asks us to stop, we keep only its email address, so we never write to it again.
• Technical records: 3 months.
• Page view counts: 12 months.

Your choices

Email desk@hubnx.com to see what we hold about you, to correct it or to have it deleted. We answer within 30 days.

Customers of a live business

When Second Shift answers for a business, that business's own privacy policy and SMS terms, on its own website, cover its customers' chats and texts.

Children

This site is for businesses, not children under 13, and we don't knowingly collect their information.

Changes

When this policy changes, we update this page and the date at the top.